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Patient Services

Financing

Alan Chen Surgical Associates is proudly offering CareCredit as an easy and very affordable financing option. Patients can apply for a CareCredit card and pay their balance over time with convenient and affordable monthly payments. Alan Chen Surgical offers up to 18 months of ZERO percent interest through CareCredit. Patients can apply online or in our office!

Read more about CareCredit

Consultation

Our Response to COVID-19

At Alan Chen Surgical Associates we are trying our very best to keep all our patients and staff members safe and healthy during these uncertain times. While we remain open to care for our post-surgical and emergent patients we are going to place limits and guidelines on those entering our office. Based on CDC guidelines, and recommendations, here are our current changes:

  1. We are only going to be open on Monday, Tuesday, and Wednesday.

  2. Only the patient being seen by one of our providers will be allowed in the clinic. We ask all family members to remain home or in their vehicle if they do accompany the patient to our office. If the patient is a minor, only one parent will be allowed to come into the clinic with the child.

  3. When you arrive to our office, please stay in your vehicle. Call our office at 815-729-9527 to alert the office staff you have arrived. We will call you once the provider is ready to see you for your appointment. Again, only the patient will then come into the office. All other persons remain in your vehicle.

  4. Prior to being seen in our office we have put a screening process in place. If you do not pass the screening process, you will be asked to reschedule your appointment. If you have any cold/flu symptoms, have recently traveled, or have a known exposure we ask that you please inform us and reschedule your appointment. If necessary, one of our providers would be happy to discuss any concerns you have over the phone!

Thank you for understanding our new policies. We are trying to limit the number of patients in our office at one time. This is to keep our patients, staff, and community safe and healthy during these times. Please help us try to flatten the curve.

Our Response to COVID-19